Frequenty Asked Questions
Frequently Asked Question
Do you handle visa arrangements?
Certainly! We’re here to assist with your visa processes. Our team will not only guide you through the application but provide the necessary support. However, keep in mind that the approval is subject to the respective embassy’s decision.
Do you provide travel insurance?
Yes, indeed. We’ve partnered with various insurance providers to deliver services tailored to the unique requirements of each destination.
Why are international flights not included in the packages?
We believe in providing you with the flexibility to choose your preferred airlines and departure locations. This decision not only empowers you in making personalized travel arrangements but often leads to cost savings.
Are meals included in the tour packages?
Meal inclusions vary per itinerary. You can find specific details in the tour package. Generally, breakfast is included, and some tours may offer additional meals.
Can I customize my tour itinerary?
Absolutely! Customization is our forte. We genuinely believe that travel is a personalized experience. After receiving your request, our team will reach out to ensure the itinerary aligns perfectly with your unique vision.
What happens if my flight is delayed or canceled?
In the event of flight disruptions, we understand the stress it may cause. Reach out to our support team immediately, and we’ll work tirelessly to make necessary adjustments to your itinerary, accommodations, and activities.
Payments & Cancellations
Why do you collect a deposit? Is it refundable?
We collect a deposit to offer you top-notch travel advice and expertise. Our commitment to providing accurate information without any misguidance ensures a fantastic travel experience. Although the deposit is non-refundable, in the case of a booking, it seamlessly adjusts into the total booking amount.
What is your cancellation policy?
Cancellation terms can vary, and specific details will be provided with each itinerary for your reference. Please take a moment to review the terms specific to your chosen package.
What happens if I have to cancel my trip?
In the event of trip cancellation, our refund policy, as outlined in the itinerary, will be applicable. We make efforts to accommodate cancellations and explore the possibility of rescheduling to another date whenever feasible. However, this is assessed on a case-by-case basis, taking into consideration the unique circumstances surrounding each cancellation.
What are the accepted Forms of Payment?
We accept various forms of payment, including cards, bank transfers, UPI (Unified Payments Interface), and cash payments up to a specified limit based on the total tour cost.
Can I Pay by EMI?
Yes, the option to pay by EMI is available. Please refer to the checkout process for specific conditions and details regarding the EMI payment option.
Safety & Support
Why Trust TravelWise?
With a rich legacy of planning trips for our customers spanning 30 years, TravelWise boasts a team with a collective experience exceeding a decade. Our passion drives us, and ensuring the success of your trip is our singular objective. Transparent in our dealings, we commit to providing accurate information, keeping you well-informed at every step of your journey. Trust in TravelWise for a seamless and trustworthy travel experience.
Is my personal information secure?
Yes, we prioritize the security of your personal information. Our website uses industry-standard encryption to protect your data.
How can I contact Travelwise during my trip for assistance?
Your peace of mind is important to us. That’s why we provide 24/7 support for our travelers. Before your trip, you’ll receive emergency contact details, ensuring you can reach us anytime you need assistance.
What safety measures are in place considering the current global situation?
Your safety is our utmost priority. Our dedicated team is vigilant, constantly monitoring travel advisories, and implementing necessary measures to ensure your travel experience is not only seamless but also completely hassle-free. Our 24/7 support is there for you, ensuring you feel secure throughout your journey.